Frequently Asked Questions

Shipping times vary by region. Canadian orders typically arrive in 5-7 business days (standard) or 2-3 business days (express). U.S. orders take 7-10 business days (standard) or 3-5 business days (express). International shipping times range from 10-25 business days depending on your location. Please see our Shipping Policy for complete details.

Yes! We ship worldwide to most countries. International customers should note that duties and taxes may apply depending on your destination. For some countries, these are paid at checkout (DDP), while for others they'll be collected upon delivery (DDU).

To ensure faster and more efficient delivery, some orders may be fulfilled from different locations. If your order contains multiple items, they may arrive in separate packages with a time difference of up to 10 business days. You'll receive tracking information for each shipment.

A preorder allows you to reserve an item before it's officially released or restocked. When you place a preorder, you secure your item at the current price, and it will ship once production is complete. Each preorder product page includes specific timeline information about when you can expect your order to ship.

Absolutely! Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's journey in real-time through the carrier's website.

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of delivery to discuss return or exchange options. Items must be unworn, unwashed, and in original condition with tags attached.

For Canadian orders, all applicable taxes are included at checkout. For international orders, it depends on your country. Some destinations have duties and taxes calculated at checkout (DDP - Delivered Duty Paid), while most international destinations require you to pay duties and customs fees upon delivery (DDU - Delivered Duty Unpaid). We recommend checking with your local customs office for estimated charges.

Shipments from our international fulfillment facilities may be subject to additional customs duties and taxes that are not included in the base shipping costs. These fees are determined by your country's customs office based on the item type and declared value. We have no control over these charges, and the customer is responsible for payment of any customs fees assessed by their local authorities.

To keep your items looking their best, we recommend washing in cold water, turning garments inside out, and air drying when possible. Avoid using bleach or harsh detergents. Always check the care label on your specific item for detailed instructions.

We process orders quickly to get them to you as fast as possible. If you need to cancel or modify your order, please contact us immediately. If your order hasn't been processed yet, we'll do our best to accommodate your request. Once an order has shipped, we cannot make changes.

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and other secure payment methods available at checkout. All transactions are encrypted and secure.

We're here to help! You can reach us through our Contact page or email us directly. We typically respond within 1-2 business days.