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Frequently asked questions
Q: Why do pre-orders take time?
Pre-orders allow us to make small, thoughtful batches instead of overproducing. This means your item is being made especially for you, which takes time but helps keep our quality high and waste low.
Q: Will items ordered with in-stock products ship together?
If you order a pre-order item and an in-stock item together, they may ship separately. We’ll include details in your order confirmation.
Q: When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Q: Can I cancel my pre-order?
Because pre-orders fund production, orders cannot be canceled once production begins. If you change your mind, please contact us within 7 days after the pre-order window closes to request a cancellation or adjustment.